Yes. Every item we sell is backed by our lifetime authenticity guarantee. With over a decade of hands-on experience and a 100% authentication accuracy rate, we fully stand behind the authenticity of each piece or your money back.

Every purchase from Rome Station includes a detailed invoice with full item specifications, including the serial number, along with our lifetime authenticity guarantee. This documentation provides stronger assurance than any third-party certificate.

If you prefer, we are also happy to support third-party authentication from a provider of your choice, at your own expense.

Yes! We welcome you to visit our retail showroom in Richmond, BC. See it, try it, and take it home. See our Store Location for detail, we open 7 days a week by appointment.

We accept a wide range of secure payment options.
Online: Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, PayPal, Shop Pay
In-store: Visa, Mastercard, American Express, UnionPay, Debit, e-transfer, wire transfer, WeChat Pay, Alipay, and cash.

Most of our items are either brand new or in excellent condition. Each listing includes detailed photos and an accurate condition description. We encourage you to review this information carefully, and feel free to contact us if you have any questions.

Store Fresh items come with full original accessories, just like what you'd receive from the boutique, including the original box, dust bag, and more.

For items that are not Store Fresh, accessories may vary depending on the piece. We provide everything we have for each item, and all included components are clearly listed on the product page.

You can refer to our Hermès Date Stamp Guide and Chanel Serial Number Chart. These brand-specific internal codes indicate the year of manufacture, regardless of when or where the item was purchased.

We do not offer installment payments. However, you can secure an item with a 50% deposit and complete the remaining balance within 7 days through our deposit hold service.

Once your deposit is received, we will hold the item for 7 calendar days. If the balance is not paid in full within that time, the item will be released and your deposit will be converted to store credit.

All deposits and store credits are non-refundable. However, store credit does not expire and can be used toward any future purchase at Rome Station, but it cannot be refunded as cash.

Yes. You can use multiple payment methods under the same cardholder's name. Just let us know in advance and we'll be happy to help arrange the split payment.

Yes. You can purchase a Rome Station gift card to let your recipient choose exactly what they love. It's a perfect choice for special occasions and thoughtful luxury gifting.

Yes. Every purchase comes with a detailed invoice that includes full transaction details, your payment record, and our lifetime authenticity guarantee. This serves as your official proof of purchase.

Yes. We offer direct buyout and consignment options, as well as flexible trade-in opportunities if you're looking to upgrade your collection.

We primarily specialize in Hermès. However, we also accept select pieces from other top luxury brands available at Rome Station, including Chanel, Louis Vuitton, Van Cleef & Arpels, Cartier, and more. If you're unsure whether your item meets our criteria, feel free to contact us.

We only accept items that are new or in excellent resale condition, with no significant signs of wear. To maintain our buying standards, we do not accept used shoes or sunglasses.

We offer flexible payment options for your convenience. E-transfers are our standard method for amounts up to $25,000. For larger payouts, we issue a cheque or bank wire ($50 Wire transfer fee) deducted from the final amount.

We have a dedicated team of specialists who evaluate pricing based on current resale market demand. Prices are not determined by original retail value, fashion trends, or personal preferences.

Pricing is influenced by several key factors, including but not limited to: brand, style, year of manufacture, size, color, leather type, overall condition, and completeness of accessories such as the original box, dust bag, receipt, or certificate.

It comes down to timing and flexibility.

A buyout means we authenticate your item and pay you immediately, perfect for those seeking a quick, upfront payout.

With consignment, we list and sell the item on your behalf. You'll be paid once it sells, which can take longer but typically offers a higher return.

You can submit photos and item details through our Online Quote Form, or book an In-store Evaluation if you prefer to visit us in person.

No. We always provide our best and most competitive offer upfront based on current market trends.

No. You'll receive the exact fixed-price payout listed in your signed agreement, regardless of the final sale price. There are no surprises, we cover all associated costs, including listing, storage, insurance, and authentication.

Many items sell quickly, sometimes right off the shelf! Our standard consignment period is 90 days, and about 60% of items sell within the first 30 days, depending on market demand and style popularity. We promote your item both in-store and online, reaching a global network of high-net-worth buyers to maximize exposure.

You're welcome to take your item back at no cost once the consignment period ends. You may also request an updated valuation to extend the consignment or explore whether a buyout is available, whichever works best for you.

Yes, you can. However, if you choose to withdraw your item before the 90-day consignment period ends, a cancellation fee of $100 plus 15% of the selling price (as outlined in your contract) will apply.

You may drop off your item in-store or ship it to us. We'll guide you through the process.

The sender is responsible for shipping and insurance. We recommend using a trackable service with a signature requirement.

Until we receive and sign for the package, the shipping risk remains with the sender. If loss or damage occurs in transit, any claims must be filed directly with the shipping carrier.

Once your item is received, we finalize the trade agreement within 24 hours for your peace of mind. It is securely stored, handled only by trained staff, and fully covered under our company insurance policy against loss or damage while in our care.

Your privacy is important to us. We do not share your personal information with any third party, including buyers or brands, unless required by law. For full details, please refer to our Privacy Policy.

Yes. We ship to most destinations across North America, Europe, Asia, Australia, and New Zealand. All international orders are delivered using trusted carriers like UPS and DHL to ensure safe and reliable service.

Please note: We do not currently ship to Mainland China, Russia, Mexico, or Brazil. If you're unsure whether we ship to your country, feel free to contact us directly.

We offer flat-rate shipping for all orders:
•  Within Canada: $175 CAD
•  To the United States: $375 CAD
•  International: $475 CAD (excludes duties, which are calculated at checkout)
Please note: Shipping fees are non-refundable, even if a package is returned or refused.

•  Within Canada: 2–3 business days after shipment
•  To the United States: 3–5 business days
•  International: Typically 3–7 business days, depending on the destination
You will receive a tracking number by email once your order has shipped.

Orders paid before 12:00 PM Pacific Time will ship the next business day.
Orders paid after 12:00 PM will ship within two business days.

We ship Monday through Thursday. If you require Friday shipping, please contact us in advance to make arrangements.

Yes. As soon as your item ships, we'll email you a tracking number so you can monitor its delivery status in real time.

Yes. A direct signature is required for all deliveries to ensure secure and verified receipt of your order.

Shipping does not include insurance by default. If you would like your package to be insured, please let us know before shipment. The insurance fee is based on the full declared value of the item and will be confirmed with you prior to shipping.

We typically ship to the billing address linked to your payment method to help prevent fraud. However, exceptions can be made, for example, shipping to a workplace, second home, gift recipient, or trusted contact.

If you need to use a different address, please provide full contact details for both the buyer and the recipient. Our team will verify the order, which may result in a short delay.

If your order hasn't shipped yet, please contact us as soon as possible. We'll do our best to update the address. Once the item has shipped, changes can no longer be made.

Yes. In-store pickup is available by appointment at our Richmond retail location. Please contact us in advance to schedule your visit.

Customs clearance times vary by country and are beyond our control. If your package is delayed, we recommend contacting your local customs office directly using the tracking number we provide.

If you refuse a package because of customs charges, you will be responsible for the return shipping cost and any customs fees incurred during the return process. The original flat shipping fee is non-refundable. We can re-ship your item once all return and re-shipping costs have been paid in full.

Please inspect your item upon delivery and contact us within 48 hours if there are any issues. While we are not liable for courier-related delays or damage, we will do our best to assist you in resolving the issue.

Yes. All prices are exclusive of tax. Applicable taxes will be calculated at checkout based on the delivery destination.

Sales tax is automatically calculated at checkout based on the shipping address. Rates vary by province:
• British Columbia (BC): 12% (5% GST + 7% PST)
• Ontario (ON): 13% (HST)
• Alberta (AB): 5% (GST only)
• Quebec (QC): 14.975% (5% GST + 9.975% QST)
• Manitoba (MB): 12% (5% GST + 7% RST)
• Saskatchewan (SK): 11% (5% GST + 6% PST)
• Nova Scotia (NS): 15% (HST)
• New Brunswick (NB): 15% (HST)
• Newfoundland and Labrador (NL): 15% (HST)
• Prince Edward Island (PEI): 15% (HST)
• Northwest Territories, Yukon, Nunavut: 5% (GST only)

Yes. In Canada, both new and pre-owned luxury goods sold by registered businesses are subject to applicable taxes (GST, HST, or PST). As a licensed retailer, Rome Station is legally required to collect tax on all sales, including second-hand items.

Unfortunately, Canada does not provide tax refunds for tourists on retail purchases, including luxury goods.

No. International orders are not subject to Canadian sales tax.

Possibly. For international shipments, each country has its own import regulations. The buyer is responsible for any applicable customs duties, taxes, or import fees required by their local authorities. We recommend checking with your local customs office for specific rates and requirements.

No. Orders shipped outside of Canada are not subject to Canadian sales tax. We ship to destinations such as Hong Kong and other regions that do not charge local sales tax. However, import duties may still apply depending on your country’s regulations and the declared value of the item.

Yes. We offer in-store authentication services for all Hermès items, whether already owned or are considering purchasing it elsewhere.

Our authentication fee is $89 for standard Hermès items and $129 for pieces valued over $50,000.

To authenticate your item, simply book an appointment and bring it to our store. The inspection takes approximately 15 minutes. You’ll take your item home with you, and your digital certificate of authenticity will be emailed the same day.

We follow a gold-standard, multi-step process that includes in-house inspection by our trained experts, AI-assisted analysis, and third-party verification. For a full detail, please visit our Authentication page.

Yes. If you don’t see the item you’re looking for, we can source it for you. Once your request is confirmed, a 50% deposit is required to secure the item through our Charge Send process. The remaining balance is due upon arrival. Please note that all charge send items and deposits are final and non-refundable, as each piece is secured exclusively for you and cannot be changed or canceled once ordered.

No. At Rome Station, we believe in preserving each item in its original, unaltered condition. We do not offer cleaning, repainting, or restoration services, and we never perform touch-ups that might conceal flaws or mislead buyers.

All sales and deposits at Rome Station are final. Due to the nature of luxury resale, we do not accept returns or exchanges under any circumstances. We provide detailed photos and accurate condition descriptions to help you shop with confidence. Please review our Return & Exchange Policy carefully before completing your purchase.

We’re here to help. You can reach us by phone, email, or through any of our social platforms.
Phone: +1 (604) 907-7777
Email: info@romestation.ca
Website: www.romestation.ca
Address: Rome Station, 3550-4151 Hazelbridge Way, Richmond, BC V6X 4J7, Canada
Business Hours: Open 7 days a week 11:00 AM – 7:00 PM by appointment
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